It's not often I'm compelled to do a blog post moaning about a company. In fact I don't think I've ever done a blog post moaning about a company before. I'm also sorry that the company I'm moaning about is a small one. I know they're incredibly popular though and I doubt my experience will make much difference to that.
After seeing so many fabulous blog posts and swatches of Fyrinnae products over the last year or so I have been deliberating over placing my own order for a long time. Last weekend I finally made up my mind to place an order for about 18 samples. I spent an enjoyable hour filling my basket with samples, got distracted by the children, went back, my basket was empty. Annoying! However, this does happen on sites where you're not logged in so I went through it all again adding my samples to the basket. Only I couldn't check out. I created an account but when I got to the payments page there was no option to pay. There was however a message saying if no payment methods appear please try again tomorrow. Annoying again, but oh well, my order was saved, I'd just try again the next day.
So the next day, I logged in, checked my order was saved (it was) and proceeded to check out. Yep, this time there were payment options. Fantastic! I selected paypal... got logged out. Logged in, selected paypal, got logged out. Repeat a few more times until hooray! I get taken into Paypal. I attempt to pay... logged out! It was completely infuriating.
Against my better judgement I tried again the next day, only this time I was greeted with a message on the home page "10/23: Checkout will be closed for a few days. During this time you may be unable to log in intermittently. " Fine. Highly irritated that the message had gone up after I'd had all these problems, but at least I knew at long last that it wasn't just me and that it was a recognised problem. Well not a problem for them obviously as its intentional I assume.
So that message says checkout would be closed for a few days and is dated the 23rd. (Although I don't think that message was there on the 23rd but hey ho). So it's now the 28th, I thought I'd have another go. Turns out checkout is still closed, which I suppose is ok, annoying, but ok.
While I was logged in this morning however, I decided to check my order was still safe. Guess what? It's now marked as cancelled as I hadn't paid. You have got to be kidding me right? I've been trying to pay since Friday the 22nd. Now my order is cancelled and I can't just pay for it now. I have to refill my shopping basket and start again.
Um no thanks. Having already spent upwards of 3 hours trying to purchase from Fyrinnae I shan't be wasting any more of my time on it.
I was so looking forward to trying Fyrinnae. The colours look beautiful and I hear fab things about the Pixie Epoxy but ordering online shouldn't be such a headache. I'm not interested anymore.
Thanks but no thanks Fyrinnae.
Anyone recommend any similar brands for me?